Full terms and conditions


servanemouazan.co.uk t/a Conscious Innovation

These are Servane Mouazan’s Terms which you must read before you use Our site or before you register as a Member (as defined below). These Terms are a legally binding agreement between Servane Mouazan (“We/Us/Our”) and you. They will govern the relationship between you and Servane Mouazan and everything that you do on servanemouazan.co.uk (the “Site”). If you do not accept the Terms, you should not view, access or otherwise use any part of the Site. In such a case, please leave this Site now.

Acceptance of Terms

These Terms govern your use of the Site, the information that We make available to you on the Site and any goods or services that We sell you directly from this Site and/or over the phone. These Terms do not govern any other relationships with any third party. Your relationship with third parties is your sole and exclusive responsibility. If you are entering into a contract with a third party such as buying tickets to an event or purchasing third party’s services or products you must read their terms carefully before entering into an agreement with them. Portions of the Site may be viewed simply by visiting the Site. However, to gain access to certain areas of the Site, such as the checkout area of the Site, you may need to enrol and login as a member user (“Member”) of the Site.

Registration Information and Your Privacy

When you register as a Member, you will be required to provide Us with your full name, your user name, your email, your address, and your chosen password (the “Registration Information”) to be able to log into the site and for us to contact you in respect of any products/services you purchase. In the event that you do not provide Us with the Registration Information, We may refuse your request to become a Member. We use and process the Registration Information as detailed in Our Privacy Policy. Please click here to read it. By using the Site, you agree to such processing of the Registered Information and you warrant that all Registration Information provided by you is true, accurate, current and complete information (and, for as long as you continue to use the Site, you agree to update such information and to keep it true, accurate, current and complete).

Modifications to the Site

This Site may be modified or discontinued at any time and at our sole discretion with or without notice to you and liability to you or any third party.

Your Obligations to Servane Mouazan

You agree that you will only use the Site in such a way that adheres to these Terms. You hereby confirm that you have obtained the consent of the internet and telephone line user and of the person who pays the bill associated with that internet and telephone line before accessing the Site. You are responsible for obtaining all necessary equipment to enable you to access the Site and for paying all charges related thereto. You are responsible for making back-up copies of the Site, as are necessary, in accordance with these Terms. You agree not to use the Site (a) in any manner that violates any applicable law; (b) to stalk, harass or harm another individual; or (c) to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity. You must not knowingly introduce viruses, Trojans, worms or other material which is malicious or harmful to the Site. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

Intellectual Property Rights and Use of Site

Copyright and design rights extend to the design, look and feel of the Site, all photographs and text appearing on it and any promotional material and We assert Our Intellectual Property Rights therein. All copyright, trademarks, trading styles, trade names, goodwill, design rights, patents, database rights, software rights, whether registered or unregistered in any text, image, logo, trademark, table, compilation, database, software or other material on the Site (“Intellectual Property Rights”) are owned by Servane Mouazan. You can use all the material on the Site and you may use, replicate, copy, modify, distribute or adapt any area of the Site only to the extent We specifically say so. Servane Mouazan does not give you any rights or interest concerning any of the Intellectual Property Rights in the Site or in any product or service that you purchase on the Site. Nor do We give you the right to reproduce the same, whether free of charge or on a paid-for basis (“Download or Screenshot”) from the Site. We hereby grant you a limited worldwide royalty-free Licence to use the Download strictly for your personal use and, as such, you may make one backup copy of the Download for your own use. Servane Mouazan does not make any warranty or representation in respect of the ownership or origin of any third party materials included on the Site.

Price and Delivery

All prices for goods and services that Servane Mouazan sells on the Site or over the phone include (where relevant) VAT in the UK (as quoted by Us on the Site or over the phone) and are quoted in Pounds Sterling. Packaging and delivery costs are payable in addition to the purchase price where relevant. Final prices for goods and services and inclusion/exclusion of VAT will be specified on our email to you or on the Site. If you order goods for postal delivery, We use the Royal Mail or any appropriate carrier to deliver such goods to you and We aim to dispatch them to you with 2 working days after you place an order with Us. Please note that We are reliant on the Royal Mail or any appropriate carrier and once the goods are in their possession We are unable to guarantee a delivery date to you. Please order from Us in enough time to prevent any loss or disappointment resulting from any delay in the delivery time. Within the UK, the order will be delivered within 30 days of the order acceptance. Each order placed with Us is separate and is treated as an individual order although each will be governed by these Terms. We will ensure any goods ordered by you based on the price on the Site whilst in transit to you. Risk and title in the goods pass to you upon delivery. Outside of the UK, delivery charges for goods and services will be calculated on a product-by-product basis and stated on the Site. We reserve the right not to deliver to places outside the UK. Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once the products you have ordered have reached the local customs agency to inform you of the amount of duty that is outstanding.

Making a Purchase

When you place an order on the Site you are making Us an offer to buy the product for the price stated, subject to these Terms. All orders are subject to acceptance by Us. We will confirm the acceptance or rejection of all orders via email, using the email account that you give Us as part of the Registration Information. In the event that the product or service you order is out of stock or otherwise unavailable, We will inform you of that fact together, where We are so aware, of the time at which the product or service will become available. If the product or service is available and the details of your order are clear to Us, Our email to you will be deemed an acceptance of your order and it will specify delivery details and confirm the price of the goods or service purchased. We cannot guarantee that particular goods and services featured on the Site will always be available. If Servane Mouazan cannot supply the requested product You will not be charged for it and Servane Mouazan will refund the account you used to purchase the goods/service. We will ask for and store your order and delivery details including your address (if different to the address in the Registration Information). We may cancel any sale and not supply products or services if it is reasonable to do so and may change or discontinue the availability of any product at any time at Our sole discretion. If We do so, We will always notify you of this decision and will refund any money paid as soon as possible. Where a block of coaching sessions has been purchased, we will refund the money pro-rated for the unused/cancelled sessions that haven’t been rescheduled.


All orders are placed via Our payment partner. If the payment partner rejects your payment details, the order will not be finalised. We will release your order only when We have received confirmation of acceptance to your order. Your credit card company may perform an additional security check to confirm your identity. We are not responsible in respect of any such security check.

Refunds and Returns – Goods

We try to package goods ordered in such a way as to ensure that such goods arrive undamaged. However, if goods that we deliver to you arrive damaged or with defects, We will replace such goods free of charge or give you a full refund, whichever your select, once we receive the returned product at Our address below, so long as you return the damaged or defected product to Us within fourteen (14) days of delivery. We try to process and complete all returns as soon as possible. Our policy is to ensure that you are satisfied every time you place an order on Our website. If you are unhappy with goods supplied to you for any reason and wish to return them, please notify us by phone, email or letter, and return them within fourteen (14) working days of receipt. You will bear the return costs. We will refund your payment within 14 days by the same means that you paid with after We have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you. We reserve the right to reduce the refunded amount if we find that the goods returned were used beyond the handling necessary to see whether the goods are as expected. Please note that We cannot give refunds in respect of personalised goods or goods which by their nature cannot be returned to Us, goods which deteriorate or expire rapidly, or in relation to any video cassette, CD, DVD or another digital medium the seal of which has been broken, or any Download. Therefore, when purchasing such items, please think carefully before you buy.

Refunds – Services

You have fourteen [14] days from the date of purchase of services to change your mind. Should the supply of services (including any digital content) commence before the fourteen [14] days from the date of purchase has elapsed, by agreeing to this contract, you acknowledge that you are consenting to lose your right of withdrawal. To return a product or cancel services in accordance with these Terms, please contact hello@servanemouazan.co.uk.

Disclaimers and Limitation of Liability

The Site is made available to you strictly on an “as is” basis. Where We have posted information on the Site, we endeavour to ensure that the information is as accurate as possible. However, information and materials available on the Site may be out of date and We do not commit to update such information or materials whatsoever. We are also not responsible in any way for the accuracy or otherwise of information posted onto the Site by third parties. We are also not responsible for the contents of any site that you may visit via links from the Site. We do not endorse or make any representations about such third party websites. If you decide to access any of the third-party websites linked to from the Site, you do so entirely at your own risk. If you become aware of any information on the Site which you know or have good reason to suspect is untrue or incorrect in any way or is unlawful, please let Us know by emailing Us on hello@servanemouazan.co.uk. We will not be liable for any (a) indirect or consequential loss arising out of your use of the Site or your use of any goods or services available on the Site, and (b) direct loss above the amounts paid to Us by you for any goods or services purchased on the Site or over the phone. The foregoing limitations shall not apply to the extent that the applicable law does not allow such limitations. Except as expressly provided in these Terms We give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law rights which remain in full force and effect.

Conditions for being accepted or remain on Servane Mouazan’s programmes

We are committed to involving hosts, speakers, angels and participants in our programme who share strong values around collaboration, positive communication style, and constructive support. We also understand the challenges of campaigning and activism. However, participation in activities and communications through social media involving libel, slander and threats, are not compatible with our values and will result in immediate removal from our programmes.

Separate Agreements

We may provide products and/or services under the terms of a separate agreement between you and Us (each a “Separate Agreement”) which may incorporate these Terms and/or other terms. To the extent there is a conflict between these Terms and Our obligations with respect to any product or services that We make available to you under any Separate Agreement, the Separate Agreement shall take precedence.


We may terminate, suspend or modify your registration with, or access to, all or part of the Site, without notice, at any time and for any reason. You may discontinue your participation in and access to the Site at any time. If you breach any of these Terms, your authorization to use the Site automatically terminates and you must immediately destroy any downloaded or printed materials (and any copies thereof) that you obtained from the Site.


These Terms, together with any additional terms to which you agree (if any), constitute the entire and exclusive and final agreement between you and Us concerning the subject matter hereof, superseding and replacing any prior communications, representations, agreements, promises and/or negotiations between us concerning such subject matter. If any provision of these Terms is prohibited by law or judged by a Court of competent jurisdiction to be unlawful, void or unenforceable the provision shall, to the extent required, be severed from these Terms and shall not in any way affect any other circumstances pertaining to these Terms or the validity or enforcement of these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms. The Site and these Terms are subject to the laws of England and the Courts of England have exclusive jurisdiction in respect of any disputes arising from or subject to these Terms.

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