Some case-studies

Servane works at the intersection of

  • Philanthropic programming
  • Inclusion
  • The gender lens
  • Social finance
  • Tech for good

She creates experiences and opportunities for people to think together about a common purpose, simultaneously growing futures-thinking skills, servant leadership, well-being and unusal prospects. Together, they are creating a world worth living in now and in the future.

Here are some examples of her work:

Community-centred learning

To help philanthropic foundations, investors and angels understand their stakeholders better, and design more relevant support and finance programmes, Servane creates a space where different parties manage to brainstorm and co-create thinking roadmaps. She uses incisive questions, rapid prototyping sessions, futures thinking scenarios and story-telling methodologies to get the best creative and learning attitudes as well as robust critical thinking, out in the open.

She works with corporate foundations and funders. She strongly encourages them to invite people at the design table, who are most likely to be affected by the issues they are attempting to solve. Servane also helps them with sourcing these guests.

Using open innovation principles, she invites peers and people at the fringe of their network to create a diverse and insightful working space. She encourages clients to reflect on the perception of their work by 3d parties and helps them communicate what they do differently.

Outcomes: Clients gain innovative philanthropic programming insights and improve their strategy design. Individuals say they have developed their leadership skills, public speaking skills and ability to develop and share their message with users at the core.

Clients: Women in Social Finance, The Social Investment Consultancy, Kering Foundation.

Multi-stakeholders approach

As Womanity Awards Program Director, Servane designed and implemented an award program investing in an ecosystem preventing violence against women on-line (Mexico – Meso America), through replication of innovative models and ideas, in other global settings. She also managed a previous award programme partnership on masculinities (US-Brazil-Lebanon);

Her work consisted in providing award winners with on-going innovation coaching, technical assistance, mentoring, campaigning and media strategy support; she engaged with current and new stakeholders to disseminate partners’ achievements and secured new opportunities for them through global corporate partnerships.
As a keen convener, Servane organised spaces for organisations to meet and learn from each other during global on-line and off-line events. (Partners: Global Tech Women, OECD, OuiShare, Hogan Lovells LLP).
She created the ICTforWomanity network, in order to leverage ICT, digital security, and media/tech production to prevent violence against women.

Outcomes: Participants gained further investment opportunities, increased technical business skills, boosted their campaigning outreach, improved their message and brand. In addition, they felt understood and got approached by organisations outside their usual networks.

Clients: The Womanity Foundation, Abaad, Promundo, Luchadoras, SiempreVivas Collective, Association for Progressive Communications, VivaTech.

Social Finance amplification

To introduce newcomers in the social finance space, she designed an immersive coaching programme in which participants learned key steps to becoming Activist Angels for Social Entrepreneurs.

Staff from various departments attended the learning programme. She coordinated a follow-up mentoring platform to enable Zolfo Cooper staff to work alongside a selection of Social Entrepreneurs, as mentors, advisors and connectors.

Zolfo Cooper foundation decided to make micro-loans to social entrepreneurs.

Outcomes: “I learnt a whole new world of managing growth to scale whilst coping with significant day to day challenges and realities for the entrepreneurs. It really helped that my investee is so energetic and open to new ideas and input.”

Example: Social Entrepreneur Elisicia Moore grew Petit Miracles Interiors, received IT material from Zolfo Cooper, and supported by her mentor, the venture founded and supervised a whole pop-up market place in West London, for arts and crafts start-ups.

Client: Zolfo Cooper.

Talent and leadership development

In the context of The Amex Leadership Academy UK, Servane was brought in to coach and develop leadership skills of a cohort of emerging leaders in the not-for-profit sector, who have already shown strong evidence of their ability in their respective fields. Coachees include Head of International Engagement at National History Museum, Head of Marketing at the National Theatre, several members of staff in the Human Resource department at Macmillian cancer research, among others.

Outcomes: Participants gained…

  • Innovative and robust strategies to develop a career,
  • A better understanding of one’s talents and how to best promote them.
  • The validation that it is time to make a change at a different level
  • The confidence to apply for new positions internally or externally

Clients: American Express | Common Purpose

andre-luiz-dametto testimonial to servane mouazan

Using technology with humans in mind

Designing “for” clients as opposed to “with” stakeholders can have a strong negative impact. Servane runs business events that use a wide range of technologies and the underpinning rule that people will be part of the design process AND the solution, rather than “being told”.

She brings the Design Sprints methodology, the Minimum Valuable Service and Google Venture approaches.

Outcomes: “I would describe the event as a truly authentic event where you can learn a lot with impact in such a short space of time and walk away with clear actionable items to improve your design processes and work culture.” Hope Chauland, Airfinity.

Supporting innovators

Convincing people to trust your plans for the future and invest large resources in you is not a given.

MyGoodness is a marketplace that helps raise funds for great causes, through extraordinary experiences. Servane helped them pitch for investment.

Outcome: They learned to communicate their business in a “community-centred” way, and reassure investors of their capacity to manage a multi-stakeholder platform.

***

Servane enabled Tech for Good entrepreneurs to use reverse coaching techniques and a human-centred approach when managing donor and peers relationships. She used the safe space of events such as Internet Freedom Festival, Mozfest, RightsCon and TechInclusion conferences as a backdrop for these sessions.

Outcome: Maximised collaborations with peers. Growing funding opportunities for participants. Growing confidence and leadership.

***

Example: Laura, who supports companies in their thinking process through visual communication, wanted a forum to discuss her career, re-evaluate her current portfolio and design new practices and products. She needed to  ‘see’ a path forward and help to plan and achieve goals.

The intervention consisted of assessing strengths and existing skills, hear about her intervention from peers and clients, articulate her added value in a clear proposition.

Outcome:  The turning point was coming up with a stronger business concept, a method to create complementary products, approach new clients, retain existing ones, understanding and accepting the genuine powerful value of her contribution, and for her to gain the confidence that this new portfolio would be replicable.

Laura Boardman feedback Coaching

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