Coaching Terms and Conditions


Servane Mouazan (t/a Conscious Innovation) agrees to provide You with coaching services (“Coaching”) to facilitate Your achievement of specific and agreed goals related to Your personal and professional development through a series of regular conversations or meetings with You (“Coaching Sessions“), and on-going support and referrals through emails, on the terms and conditions below. You will define the agreed goals with your coach during the Coaching Sessions.


You and Servane Mouazan hereby agree to be bound by the Terms and Conditions of Coaching below which are hereby incorporated by reference.


is the elapsed time to complete a series of Coaching Sessions, as will be agreed between You and Servane Mouazan (“Period“). These Terms & Conditions of Client Coaching (including the general terms and conditions, which are hereby incorporated by reference) form an integral part of this Coaching Agreement (“Agreement”). In the event of a conflict, the terms of the Agreement shall apply in the following order of precedence: (i) The Coaching Agreement, (ii) these Terms & Conditions of Client Coaching and (iii) the general terms and conditions.


You have fourteen [14] days from the date of purchase of services to change your mind. Should the supply of services (including any digital content) commence before the fourteen [14] days from the date of purchase has elapsed, by agreeing to this contract, you acknowledge that you are consenting to lose your right of withdrawal.

A Session will be carried out over the phone/VoIP or face-to-face at an agreed location, at mutually agreed times during the Period.


A Session will take place once, or each week, or each month or bi-monthly either for 30 minutes (Thinking Booster ), or 60 minutes (Standard Coaching Session), over the phone, / VOIP and 90minutes minimum if face-to-face, throughout the Period or at such other times as is agreed during the Period. You must be on time for all Sessions.


Times for the Coaching Sessions may only be changed by you if you give Servane Mouazan no less than 48 hours notice. A Coaching Session may be deemed to have taken place if less than 48 hours notice is given. Any session cancelled on less than 48 hours cannot be refunded if pre-paid. If the assigned coach cancels a Session then the Session will be rescheduled at an agreed time.


Servane Mouazan warrants that she is a fully certified personal and executive coach. She is regularly supervised and is a full member of a Coaching Professional Body. Servane Mouazan abides by the International Association for Coaching’s Code of Ethics.


You are strongly advised to implement the actions designed mutually by You and your coach during Your sessions, to maximise Your learning and progress. You must advise Your coach as soon as you become aware that these actions will not or cannot be performed so that follow-up sessions are prepared accordingly.


Coaching, which is not therapy, counselling, nor advising consultancy, may address specific life and work-based projects, balance, personal performance and learning. Other coaching services or activities include values clarification, brainstorming, business or career strategic planning and a process of examining various modes of operating at work.


You acknowledge that the Coaching Sessions may be personally, emotionally and physically challenging and that there may be occasions on which you will feel emotional challenges – including frustration, annoyance or stress. You must make all efforts and schedule all Sessions at such times to ensure Your peak physical, mental and emotional state and condition necessary for the conduct of the Session and shall (if necessary) take all steps to cancel any Session in the event that You are not well enough to continue.


You will not hold Servane Mouazan liable for any loss, liability, claim or cost incurred by You (or any person related to you), whether direct or indirect, related to the Coaching and/or Sessions, including without limitation in respect of any mental, physical, emotional stress or distress (or other ailment or condition). You shall indemnify Ogunte in the event of any such claim. The foregoing exclusions shall not apply to the extent that they are prohibited under applicable law.


You have no right to use or reproduce any of the processes, techniques, presentations, methodologies, precedents and materials used by Your coach in the Coaching activities (“Materials”). You must not at any time use or reproduce the Materials in any manner, shape or form (except for Your own personal use) and shall ensure that none of Your representatives, agents or any related bodies corporate use or reproduce the Materials in any manner, shape or form. You shall indemnify and keep Servane Mouazan indemnified in respect of any loss or damage caused or sustained by Servane Mouazan in the event of Your breach of this paragraph.


As part of the Coaching, Servane Mouazan may need to obtain Your personal details or confidential material relating to you personally in order for the Sessions to be arranged and effective. Servane Mouazan shall not disclose any of your personal information to any other third party without Your consent.


Servane Mouazan is committed to involving coaches, trainers, hosts, speakers, angels and participants in the programmes on offer, who share strong values around collaboration, positive communication style, and constructive support. She also understands the challenges of campaigning and activism. However, participation in activities involving libel, slander and threats towards Servane Mouazan, Conscious Innovation’s representatives or third parties, will result in immediate removal of clients from the programmes. Associated coaches and mentors on the programme reserve the right to address the issue during sessions if they think the reputation of our team members or other participants on our programmes are at risk.

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